• iOS: You must have iOS 12.1 or later and an unlocked iPhone. Any iPhone older than XR or XS supports eSIM. (Note: When you buy a device with a contract from a mobile operator, it is common practice for them to lock the connectivity from any other supplier. In this case, your device will be considered "locked," at least until your contract expires. You can check with your operator to see if there is anything you can do to unlock the eSIM in your device.)
• Android : Samsung, Pixel, and many Android smart phones support eSIM installation, please check our list of compatible smart phones.

It is simple to get started with your eSIM, you should be online in minutes.

*You should install your eSIM prior to heading on your journey, and activate the eSim upon arrival

1. Purchase the eSIM data plan on our website.
2. Receive the eSIM QR code by email.
3. Set up your eSIM profile as follows :

• Connect to Wi-Fi and make sure your iPhone supports eSIM (iPhone XS/XR or newer).
• Go to Settings → Cellular (or Mobile Data) → Add eSIM.
• Select Use QR Code and scan the QR code provided by FlexySim, or click on the installation link for and select the 'Apple' icon for easy install
• Follow the prompts to install the eSIM plan on your device.
• Label the line (e.g., FlexySim ) so it’s easy to recognise.
• In Settings → Cellular, turn the travel eSIM line ON.
• Select the travel eSIM as your Mobile Data line.
• Turn Data Roaming ON for the travel eSIM if required.
• If the connection doesn’t appear, restart your phone or toggle Airplane Mode.

These steps will activate your eSIM, and allow you to use your eSIM for data roaming, and disable data roaming on your usual 'Primary' sim card.

It is simple to get started with your eSIM, you should be online in minutes.

*You should install your eSIM prior to heading on your journey, and activate the eSIM upon arrival

1. Purchase the eSIM data plan on our website.
2. Receive the eSIM details & QR code by email.
3. Set up your eSIM profile as follows:

• Connect to Wi-Fi and ensure your Android device supports eSIM.
• Go to Settings → Network & Internet → SIMs (or Mobile Network) → Add eSIM.
• Select Download or Add eSIM and scan the QR code, or click the link provided by FlexySim.
• Follow the prompts to install the FlexySim eSIM profile on your device.
• Turn the FlexySim line ON in your SIM settings.
• Set FlexySim as your Mobile Data SIM.
• Enable Data Roaming for the FlexySim line if required.
• f the connection doesn’t appear, restart your device or toggle Airplane Mode.

These steps will allow you to use your eSIM for data roaming, and disable data roaming on your usual 'Primary' SIM card.

Most phones are now ready to accept an eSIM, however for older models of Apple, Samsung, Google phones it is worth checking before purchasing an eSIM. Check our compatibility list.

Don't worry, any unused eSIMs are 100% guaranteed, just keep the eSIM details, and contact our support team for assistance.

Here at FlexySim we have you covered for all types of travel. Our eSIM plans offer data and length of days that are suitable for either short business trips, mini breaks, or that well deserved long holiday.
Simply select the amount of data, and duration / days that suits you.
Remember that we offer top up eSIMs if you decide to extend your trip, or unlimited data eSIMs for many worldwide destinations

It is simple to manage your FlexySim eSim. Your eSIM details & link will be emailed to you straight after you have made a purchase. In addition you can simply login into our customer account section using your email address to view & manage your eSim.

From the email link, or from our customer account you can install your eSIM, check your usage, and make a top up, if needed.

This really depends on your needs. Most travellers who simply want to surf the web, keep up to date with social media, and chat / talk with services such such as WhatsApp will usually find that anything from 500mb to 1gb per day is perfect.

For gamers and heavy TikToker's you might find that a little more data will keep you online.

Our FlexySim eSIM data packages offer solutions for all travellers including unlimited data for many destinations

eSIMs are perfect for having reliable data when outside of your normal mobile coverage plan.

eSIMs take away the worry of losing connection by providing you with low cost, yet reliable data to keep messaging, talking and working without roaming fees.

Although our FlexySim eSIMs are data only packages you will be able to make VOIP calls with many of the messaging services such as WhatsApp, FaceTime, and many more...

Yes, you do not have to change your number with an eSIM. You will be able to make & receive calls in the normal way. Alternatively to avoid any potential roaming costs, you may want to switch to data only, so that calls are made using your eSIM data package using messaging & chat services such as WhatsApp & FaceTime.

You can send text messages when using data only message services such as the Apple iMessage service. In addition you will be able to use any of the popular messaging services such as WhatsApp, Telegram, Facebook Messenger etc.

eSIMs are a great product when you know that your regular telco provider may let you down with high roaming fees for data.
Some telco providers offer free data roaming, or may offer a certain amount of data per day / month. This is where a low cost eSIM can take away the risk of affordable data roaming wherever your travels take you.

An eSIM will likely be a great low cost, and useful addition for your travels.
Many telco providers have fixed data agreements with other telco providers from across the world. This may mean you being stuck roaming with unreliable data.
An eSIM with FlexySim has partnerships with multiple telco providers, in 170 countries, this provides you with peace of mind that you wont lose connection.

It is certainly worth checking with your telco provider to see what roaming packages are available. These will often be limited with conditions, and often more expensive than a FlexySim eSIM, which can be purchased for the price of a decent cup of coffee.

It is important to stay safe when online, no one wants a hacker to steal private information, or add malware to your device. Using an eSIM is as safe as your current telco provider. For the cost of a coffee, you can browse at your favourite cafe without asking for the wifi code.

The FlexySim team are a group of global travellers ,who after experiencing high cost data roaming fees decided to partner up with a leading global telco provider to offer a range of low cost, yet reliable eSIMs to likeminded travellers.

Yes, our FlexySim team are dedicated to ensure your eSIM use is seamless and worry free. Ask us any questions, we are happy to help

Yes of course, we know that all travel requirements are different, feel free to discuss multiple, or bulk eSIM packages that are available.

Most phones are now ready to accept an eSIM, however for older models of Apple, Samsung, Google phones it is worth checking before purchasing an eSIM. Check our compatibility list here:

Most phones are now unlocked, however to double check simply dial *#06# if an EID number is displayed then you are good to go! If in doubt please contact your current telco who will usually unlock your phone for you.

Your eSIM details will be emailed to you very shortly after purchase, sometimes, depending on your email security these emails may go to your spam folder. Please check your spam folder. If you cannot locate the email for any reason, please contact our support who can send you the eSIM details directly.
Alternatively your eSIM details will be available by directly accessing your FlexySim account via our website & app

Thats fine, in addition to the QR code we provide you with an easy to use link, follow the link to install your eSIM.

Our data plans should be enough for most travel plans. However sometimes more data is needed. You can easily check your data usage & top-up via the link in the eSIM email, or via your FlexySim account.

In addition we will email you with low balance notifications so you don't miss an opportunity to top-up