Shipping policy

FlexySim Shipping Policy (Digital Delivery – eSIM)

All products sold here at FlexySim on our store are digital eSIMs. We do not ship any physical items.

Because our eSIMs are delivered digitally, there are no shipping fees and no delivery addresses are required at checkout (except for billing or fraud prevention).

Delivery Timeframes

Once your payment is successfully processed, your eSIM will usually be delivered:

Instantly to within 5 minutes, or
Within 24 hours in rare cases (e.g. payment verification, high order volume, or technical delays)

How You Receive Your eSim

Your eSIM details will be delivered via:

Email (to the email address used at checkout), and/or
You can also create & login to your account via the FlexySim website to view your eSim details, data balance, and to top up if required

Your eSIM delivery typically includes:

A QR code, and/or
An activation code, and
Setup instructions

Order Processing

Orders are processed automatically 24/7. However, if your order is flagged for verification or requires manual review, processing may take longer.

Incorrect Email Address

Please ensure your email address is entered correctly at checkout.

If you entered the wrong email address, contact us as soon as possible at: hello@flexysim.com

Delivery Issues / Didn’t Receive Your eSIM

If you haven’t received your eSIM within 24 hours:

Check your spam/junk folder
Search your inbox for FlexySim
Contact our support team at hello@flexysim.com with your order number

No Shipping to PO Boxes / Physical Addresses

Because this is a digital product, we do not ship to physical addresses or PO boxes.

Customs & Import Fees

There are no customs duties, taxes, or import fees, since eSims are delivered digitally.

Customer Responsibility

It is the customer’s responsibility to ensure:

Their device is eSIM compatible
Their device is unlocked
They follow the installation instructions provided

Contact FlexySim

If you have any questions about delivery, contact us at:
hello@flexysim.com