Most modern smartphones are fully equipped to accept an eSIM. However, if you are using an older model Apple, Samsung, or Google phone, it is highly recommended to verify your device before purchasing a plan.

Check our comprehensive eSIM compatibility list here to ensure your smartphone is supported.

Most modern smartphones are unlocked by default, and ready to accept an eSIM. However, to double-check your device, simply dial *#06# on your keypad.

If an EID number is displayed on the screen, your phone is fully eSIM-ready and you are good to go!

If you are still in doubt, please contact your current network provider. They will usually unlock your device for you free of charge.

Your eSIM details will be emailed to you shortly after purchase.

• Check Spam: Strict email filters may redirect our message there.
• Log In: Access your details instantly via your FlexySim account on our website or app.
• Get Help: Contact support if you still cannot locate the email.

No worries at all! This is a common issue when you are viewing the QR code on the same smartphone you want to use for your travels.

In addition to your unique QR code, we always provide an easy-to-use direct installation link in your confirmation email and FlexySim account. accessible via our website, or mobile app

To set up your plan manually, simply follow these steps on your device:

• For Apple Users: Open your confirmation email, or login to your FlexySim account via our website or app on your phone, tap the direct link, and follow the automatic setup prompts on your screen.
  
• For Android Users: Open your confirmation email, or login to your FlexySim account via our website or app on your phone, tap the installation link, and follow the automatic setup prompts on your screen. or manually copy and paste the activation codes directly into your SIM Status settings.

Make sure you are connected to a stable Wi-Fi network before clicking the link to ensure a smooth, uninterrupted installation!

This usually means the eSIM has already been installed to your device.

To check if you eSIM has already installed:

iPhone

Settings → Mobile/Cellular

Look under SIMs / Cellular Plans.

Android

Settings → SIM Manager / SIMs

Look for an eSIM plan in the list.

Most FlexySim eSIMs are single use, if you have installed, and deleted an eSIM by mistake, please contact our support team for assistance.

While our FlexySim data plans are more than enough for most trips, we’ve made it incredibly simple to add more data if your travel plans change.

Monitor your real-time data balance and top up instantly using the link in your email, or through your FlexySim dashboard online and on our app.

Rest easy knowing we’ll also email you automatic low-balance notifications, giving you plenty of time to add data before you ever lose your connection.

You have signal bars, but nothing loads?

This is usually a quick fix. It typically means your device needs its roaming toggles turned on, its data line correctly assigned, or its manual network path configured.

Follow these steps in order to get connected:

Step 1 - Turn ON Data Roaming(Required for all travel eSIMs)

• iPhone: Settings → Mobile/Cellular → FlexySim eSIM → Data Roaming → ON
• Android: Settings → Connections/Network and Internet → Mobile Network → Data Roaming → ON

Step 2 - Set FlexySim as your Mobile Data line

• iPhone: Settings → Mobile/Cellular → Cellular Data → Select FlexySim eSIM
• Android: Settings → SIM Manager → Mobile Data → Select FlexySim eSIM

Step 3 - Configure your APN Settings Manually(Crucial if data still won't load)

Usually, APN settings are added automatically. However, for older phone models and certain eSIM locations, it is essential to manually check the APN if you cannot connect to the internet after installation.

• iPhone: Settings → Mobile/Cellular → Cellular Data Network → Under Cellular Data, find the APN field. Enter the exact APN name provided with your FlexySim eSIM confirmation details. Leave Username and Password blank.
• Android: Settings → Mobile Networks → Access Point Names → Tap Add → Enter FlexySim in Name, and enter the unique APN name provided with your FlexySim eSIM details into the APN field. Tap the three dots to Save, and select it.

Step 4 - Toggle Airplane Mode ON/OFF

• Turn Airplane Mode ON for 10 seconds, then toggle it OFF. This forces your phone to log into the network using your new configurations.

Step 5 - Restart your phone

• If all else fails, a quick restart forces the device to establish a fresh connection with the eSIMs local network.

Step 6 - Contact FlexySim Support

• The FlexySim team will help you access your eSIM data plan or, alternatively, issue a replacement eSIM if all troubleshooting steps have been completed.

Similar to the previous step, if you have installed your eSIM, can see network signal, but cannot access the internet. This is usually a quick fix to connect.

Follow these steps in order to get connected and back online:

Step 1 - Turn ON Data Roaming(Required for all travel eSIMs)

• iPhone: Settings → Mobile/Cellular → FlexySim eSIM → Data Roaming → ON
• Android: Settings → Connections/Network and Internet → Mobile Network → Data Roaming → ON

Step 2 - Set FlexySim as your Mobile Data line

• iPhone: Settings → Mobile/Cellular → Cellular Data → Select FlexySim eSIM
• Android: Settings → SIM Manager → Mobile Data → Select FlexySim eSIM

Step 3 - Configure your APN Settings Manually(Crucial if data still won't load)

Usually, APN settings are added automatically. However, for older phone models and certain eSIM locations, it is essential to manually check the APN if you cannot connect to the internet after installation.

• iPhone: Settings → Mobile/Cellular → Cellular Data Network → Under Cellular Data, find the APN field. Enter the exact APN name provided with your FlexySim eSIM confirmation details. Leave Username and Password blank.
• Android: Settings → Mobile Networks → Access Point Names → Tap Add → Enter FlexySim in Name, and enter the unique APN name provided with your FlexySim eSIM details into the APN field. Tap the three dots to Save, and select it.

Step 4 - Toggle Airplane Mode ON/OFF

• Turn Airplane Mode ON for 10 seconds, then toggle it OFF. This forces your phone to log into the network using your new configurations.

Step 5 - Restart your phone

• If all else fails, a quick restart forces the device to establish a fresh connection with the eSIMs local network.

Step 6 - Contact FlexySim Support

• The FlexySim team will help you access your eSIM data plan or, alternatively, issue a replacement eSIM if all troubleshooting steps have been completed.

If you see No Service, SOS, or no network signal:

Step 1 - Confirm you’re in the correct destination

Make sure the FlexySim plan you purchased matches your current country/region. Your eSIM will only work in the region selected for your eSIM

Step 2 - Manually select a network

Sometimes the phone connects to the wrong network automatically. If this occurs, manually select a network for connection

iPhone:

Settings → Mobile/Cellular → FlexySim → Network Selection → turn OFF Automatic → try available networks

Android:

Settings → Mobile Network → Network Operators → turn OFF Auto → select an available network

Step 3 - Airplane Mode + Restart

Sometimes all it takes is a simple restart to find the right network.

• Toggle Airplane Mode (10 seconds)
• Restart your phone

Step 4 - Contact FlexySim Support

The FlexySim team will help you access your eSIM data plan or, alternatively, issue a replacement eSIM if all troubleshooting steps have been completed.

FlexySim eSIMs are data-only, so the Apple iMessage service should still work without any issues— but switching data lines can sometimes cause confusion.

If you have trouble using iMessage, try these steps

1. Settings → Messages → Send & Receive
   
2. Ensure your Apple ID/phone number is selected correctly
   
3. Keep your primary SIM active for iMessage identity (if needed), however only set your FlexySim eSIM for data to ensure you avoid data roaming charges with your usual SIM