Refund policy
FlexySim sells digital eSIMs only. No physical items are shipped.
Due to the nature of digital products, refunds are only available for unused eSIMs.
100% Money-Back Guarantee (Unused eSIMs)
You are eligible for a full refund if your eSIM has NOT been:
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Installed on a device
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Activated
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Used to connect to a mobile network
Refund requests must be submitted within [180 days] of purchase.
Not Eligible for Refund
We cannot offer refunds if the eSIM has been:
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Installed
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Activated
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Used (even partially)
We also cannot refund orders where the issue is caused by:
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An eSIM-incompatible device
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A carrier-locked device
How to Request a Refund
To request a refund, email us at hello@flexysim.com with:
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Your order number
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The email used at checkout
If eligible, refunds are issued to the original payment method.
Refund Processing Time
Approved refunds are typically processed within 3–10 business days, depending on your bank or payment provider.
